FAQs
We specialize in authentic Guyanese & some American cuisine.
Yes!
We are a family-owned, Christian-based business run by Bridget, an ordained reverend, and her four daughters.
All orders must be placed on our website only.
Please see Question 4 for exceptions.
CLICK Here to place an order:
We do not accept cash or in-person payments. All payments must be made online through our website before order preparation begins.
The only exception is when we are selling in person at a pop-up event. During pop-up events we accept cash, card, and some App payments.
Why?
1. We Prepare Orders Only After Verified Payment
Every meal is made fresh—often in large quantities with custom ingredients. Without verified payment, we risk significant financial loss if a customer backs out last minute.
Example:
A client places a $5000 order for an event but requests to pay at pickup. Our team immediately source the ingredients, other necessary items, and hire additional help as needed to process the order. However, on the day of pickup, the customer cancels—leaving us with $5,000 in losses we can not recover and we are still expected to pay the hired staff. As a small, family-run business, it is simply unsustainable for us to absorb that loss.
Verified digital payments confirm that an order is legitimate and fully committed.
2. Staff & Customer Safety Is a Priority
Accepting cash increases the risk of theft, fraud, or personal harm to both customers and our team. Online payments reduce those risks and allow for safe, no-contact processing.
3. Digital Payments Provide Clear Records
Online transactions automatically generate receipts and order confirmations with exact amounts, dates, and payment methods. This reduces the chance of potential issues for both of us.
4. No Risk of Lost or Miscounted Cash
Cash can be misplaced, miscounted, or disputed—especially in busy or high-volume environments. Digital payments eliminate this risk entirely.
5. Compliance with Tax & Legal Reporting Standards
Digital-only transactions allow us to maintain clean, transparent accounting practices for filing state and federal taxes.
6. Easier to Process Refunds or Store Credits
If adjustments ever need to be made, online payments provide a traceable record that makes processing refunds or issuing store credit clear and easy.
7. Helps Us Maintain Timely Delivery & Scheduling
Orders paid in advance allow us to prepare, pack, and deliver efficiently. It ensures that your food is ready when promised and that our kitchen can operate smoothly.
This policy helps us serve you with excellence, protect our livelihood, and maintain a professional standard you can trust.
Thank you for supporting our small, family-owned business with your understanding and respect.
Please be sure to read our entire FAQs page and our Terms & Conditions page.
We accept major credit and debit cards, Apple Pay, Google Pay, Cash App and several others.
Catering orders can be placed 24/7 through our website at your convenience. We offer pick-up and delivery services Monday through Saturday between 6 a.m. and 8 p.m.
If you require delivery on a Sunday, please contact us directly to discuss availability.
To ensure quality and timely service, please place your catering order at least 72 hours in advance of when you need it. Larger events require more notice, as outlined below:
For 25–50 guests: Please give at least 4 days’ notice
For 51–100 guests: Please give at least 8 days’ notice
For 101–250 guests: Please give at least 30 days’ notice
For more than 250 guests: Contact us directly so we can coordinate the details with you.
Click on the log below to contact us.
(Please ignore this if you are ordering a non-food item or TakeOut.)
The short answer is yes.
To ensure a smooth and reliable experience at Bridget’s Guyanese Cuisine, we allow each customer to appoint one designated person when placing an order. If an emergency prevents you from being available or you become unreachable, the designated person may be activated instead.
After you submit your order a page will appear prompting you to assign a designated person, in case you become unavailable to pick up or receive your order. You will need to provide your designated person's full name, phone number, email, and address, if your designated person's address will be used as an alternate drop-off location.
Please note that drop-off addresses must be within a 10-mile radius of our Jamaica, Sutphin Blvd location. Also, we only deliver to one location per order.
A valid photo ID may be requested from your designated person if he or she becomes the primary contact at any stage of your order.
ID may also be required if he or she requests a change to the drop-off location or attempts to receive the order in person.
Any instructions, changes, or approvals made by your designated person will be treated as fully authorized by you and may not be re-verified. Please choose someone you trust and ensure he or she is informed about your order.
Your designated person will serve as your authorized representative and will have the authority to:
Pick up your order
Communicate directly with us regarding changes to the order delivery location, or receive the order at the designated person’s address.
Cancel the order (if within the eligible cancellation period)
Handle financial matters related to your order
Important Notes:
· If no designated person is listed and you are unavailable at the time of delivery or pick-up, your order will be considered forfeited after a 4-hour holding window. No refunds or store credit will be issued—this applies to both pick-up and delivery orders, regardless of the size of the order.
· Delivery is attempted only once. If an incorrect address is provided or no one is present to receive the order, the food will be left at the front door of the listed delivery address. Bridget’s Guyanese Cuisine is not responsible for lost, stolen, or spoiled items after delivery.
· We will not automatically deliver to your designated person’s address unless that request is made before the scheduled delivery attempt. If no one is present at your address and no new instructions are given, your order will be left at your front door as scheduled.
· If delivery is no longer suitable, we must advise that you request to switch to pick-up before our staff attempts delivery, or your order will be left at the front door of the planned drop-off location.
· Bridget’s Guyanese Cuisine is not responsible for any disputes between the customer and his or her designated person regarding delivery instructions, changes, or destinations. We will follow the instructions provided by either party and are not obligated to verify further.
· We only deliver within a 10-mile radius and there is a small fee attached. We will supply drop off photos upon requests.
Please be sure to read our entire FAQ & our entire Terms & Conditions for more information.
If we started preparing your order, or we already purchased perishable ingredients for your order, then you request a postponement, we may elect to refund a portion of your payment after subtracting the cost of ingredients and labor. In such cases, you may also receive any ingredients we can safely return to you.
(This service is offered exclusively at our discretion.)
Of course you have the option of letting us hold on to purchased ingredients and your payment until you are ready to reschedule. However, if we need to repurchase any perishable ingredients, you may be issued an additional charge.
If ingredients have not yet been purchased or can be repurposed for your future order or another customer's order, we will gladly honor your postponement request without issue.
All changes are at our sole discretion and must be approved by us. We kindly ask that you finalize your event details before placing your order, as all meals are made-to-order and scheduled according to a tightly managed production calendar.
Why We Do Not Like Postponements:
1. Prep Begins Early Orders require early ingredient-sourcing and time-sensitive preparation. Changes to the pick-up or delivery date can result in waste, which is not sustainable for a small business. We sincerely hope you understand.
2. Tight Schedule / Assigned Slot
We manage a tightly scheduled list of daily orders. Changing your date could disrupt our workflow, create scheduling conflicts, and interfere with other customers’ reserved time slots. Each order is carefully timed—your original slot is secured just for you.
Please read our entire FAQ & our entire Terms & Conditions for more information.
Yes!
Catering is our specialty!
Catering orders are accepted 24/7 through our website and are available for pickup or delivery between 6 a.m. and 8 p.m Monday through Saturday. Please contact us for Sunday delivery.
Please ensure all catering orders are placed at least 72 hours in advance to guarantee timely pick-up or delivery.
Large-Orders Required Notice:
25–50 persons: 4 day notice required
51–100 persons: 8 days notice required
101–250 persons: 30 days notice required
Events We Cater:
Weddings, Rehearsal Dinners, & Bridal showers
Engagement Parties
Vow Renewals, Valentines Day
Baby Showers, Baby Christenings & Gender Reveal
Confirmation
Birthday Parties
Graduation Parties
Years of Service Tribute
Church Dinners & Prayer Breakfasts
Family Reunions
Product Launch
Corporate Events
Charity Events & Fundraisers
Christmas, Thanksgiving, 4th of July
Memorials
And more ....
Please be sure to read our entire FAQs page and our Terms & Conditions page.
Reach out to us by clicking the logo below.
Yes!
Simply visit our TakeOut page.
TakeOut Order Policy:
TakeOut is available anytime between 6 a.m. and 8 p.m. Monday to Saturday.
Please contact us for Sunday pick-up request.
If you are unable to pick up your order, your designated person (if provided) may do so on your behalf.
You must pick up your order within 4 hours of the scheduled pick-up time. After 4 hours the order will be considered forfeited, and no refund or store credit will be issued.
Please see Question 8 for order postponement and Question 7 to select a designated person to pick up or receive your order.
Occasionally, you may see a message indicating that we have temporarily stopped accepting TakeOut orders due to high demand. If you encounter this message, please contact us by phone so we can process your order.
Tele: (646) 926-0452
You may also visit our catering page to place orders there.
Click Here: https://www.bridgetguyanesecuisine.com/catering
Yes!
Catering Order Policy:
Delivery is available within a 10-mile radius anytime between 6 a.m. and 8 p.m., Monday to Saturday with a minimum order of $50. A processing fee of $5 to $30 may apply, depending on the distance and the size of the order.
FREE delivery is available for orders between $200 and $300 within a 10-mile radius.
Please contact us for Sunday delivery or further distances.
Please see Question 8 for order postponement and Question 7 for selecting a designated person to pick up or receive your order.
TakeOut Order Policy:
TakeOut is available anytime between 6 a.m. and 8 p.m. Monday to Saturday.
Please contact us for Sunday pick-up request.
If you are unable to pick up your order, your designated person (if provided) may do so on your behalf.
You must pick up your order within 4 hours of the scheduled pick-up time. After 4 hours the order will be considered forfeited, and no refund or store credit will be issued.
Please see Question 8 for order postponement and Question 7 for selecting a designated person to pick up or receive your order.
Please read our entire FAQ & our entire Terms & Conditions for more information.
Yes!
Please let us know your preferences when placing your order. You may also send us a message by clicking the contact us logo below.
Yes!
Please visit our Menu page for options or contact us by clicking the logo below.
While we cannot guarantee all requests, we encourage customers to let us know of any dietary restrictions and we will do our best to accommodate them if possible. If you need to speak to us please contact us by clicking the logo below.
Definitions:
Refunds / Exchanges:
Not offered.
Store Credit: A non-refundable credit issued by Bridget’s Guyanese Cuisine that can be used toward a future order within a specified time frame, not to exceed 4 months. It cannot be exchanged for cash or split into more than 2 uses. Store credit is not a refund.
Postponement:
A request to reschedule your current order for a future date. Some or all of your payment will be applied to the new order, depending on what has already been prepared or purchased.
Cancellation /Refund:
A request to stop processing a order and return any eligible unused funds.
Takeout:
Takeout orders are final. They are ineligible for cancellations, postponements, exchanges or refunds of any kind.
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CATERING:
Store Credit or Postponement:
· Cancellation / refund requests or postponement for catering orders can be made up to 24 hours after payment at our sole discretion, providing the order is $100 or less, and preparation has not begun. If preparation has begun, your request will be denied.
· Orders above $100 but less than $1,499 are not eligible for cancellation, store credit or postponement. If a request is submitted, you understand that it will not be granted. Instead, you will receive the order you placed at the scheduled time.
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CATERING ORDERS $1,500 & ABOVE:
· Orders totaling $1,500 or more may request either a cancellation / refund / store credit or a postponement within 48 hours of placing the order. Approval is not guaranteed and will be considered on a case-by-case basis, depending on how much of the order has already been prepared or how much cost has already been incurred.
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APPROVED CANCELLATIONS FOR STORE CREDIT OR POSTPONEMENT REQUEST FOR ORDERS $1,500 & ABOVE:
If your refund, store credit or postponement request is approved:
· Any cost we incurred, including labor, goods purchased, meals prepared, and any other services rendered, will be deducted from the refund or store credit.
· If appropriate, items you provided for order preparation may be returned to you if unused, and if their return does not incur additional costs to us, or the items are not needed for your future order. However, item-return is not guaranteed and may be declined if the items pose any observable safety risks. We take uttermost precaution with all products in our care and will not be held responsible for spoilage, expiration, damage, storage issues, or the safety of customer-provided items before we received it, during our handling, or after we return it/them.
· You acknowledge that Bridget’s Guyanese Cuisine will not be financially liable for any expired, spoiled, or damaged items you provide.
· Additionally, we disclaim any responsibility for illnesses resulting from customer-provided items.
· Items we purchased for your order that remain unused may be returned to you if it will not cost us financially to do so. If returned, the cost of those items will be deducted from your store refund or credit total.
· After the approval of your cancellation, refund, store credit, or postponement, delivery is not available for any already prepared food. Already-prepared food must be picked-up on or before the original drop-off or pick-up time. If not picked up within 4 hours of your original drop-off or pick-up time, the prepared food will be discarded, and the value will be deducted from your refund or store credit amount. However, when you're ready to use your remaining store credit to place a new full order, delivery will be available for that new order. Please read more about our delivery service and postponement in the FAQs.
· Store credit must be used within 4 months of the original order date or be forfeited.
· Store credit is a courtesy service that can only be redeemed based on our availability, so please plan ahead to avoid losing this courtesy service, which expires 4 months after the original purchase date, not the date of issuance of of the store credit.
· Store credit can be used at once or be split into 2 separate uses.
· Store credit purchases are ineligible for cancellations, postponements, or changes of any kind. All purchases made using store credit are considered final.
· When using store credit, items from your original order can be substituted for different items on the menu of equal or lesser costs.
· Any discounts or coupons used during the original purchase will be deducted from your refund or store credit. Any order using store credit is ineligible for discounts of any kind or sale prices.
· Before we begin preparing an order using store credit, all balances must be cleared. This may include added costs such as price increases on ingredients or unexpected expenses that occurred after your original order was purchased. If the price of an item has gone up since your original order, you will need to pay the updated price.
If your store credit doesn’t fully cover the cost of your desired order, you will be required to either:
- pay the remaining balance in full before preparation begins or
- choose a smaller or lower-cost order that fits within your available store credit. If no selection allows the available store credit to cover the cost, the store credit cannot be used. Any remaining store credit too small to cover the cost of an item will be forfeited if not combined with a new payment to complete a purchase within the 4-month usage period.
. Combining 2 or more store credit orders, or combining a store credit order with a regular non-store credit order must be approved by us, as they are subject to our availability.
When using your store credit, please note that items from your original order may no longer be available for sale, as we may have stopped selling them. You must choose from available menu items when placing your new order.
All payments must be made on our website only.
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VERIFIABLE EMERGENCY REQUESTS:
Postponement Due to Verifiable Emergency:
We cannot offer postponement after the 48-hour window is closed at this time. You will be offered store credit instead. Please keep in mind that we truly sympathize with you during difficult times, but as a small, family-run business, we must also protect our ability to operate sustainably.
Store Credit Request Due to Verifiable Emergency:
If you have a legitimate emergency and you submit a store credit request after your order is already prepared, is almost completely prepared, all, or a significant amount of your preparatory items have been purchased, we will be unable to grant your request, unfortunately.
In that case, your order will proceed as scheduled and must be picked up or received by your designated person within 4 hours of the expected delivery or scheduled pick-up time established at the time of original purchase. If not, the order will be forfeited. For more details, please review the Delivery section of our FAQs.
If some but not significant preparation has begun, we will deduct our cost and grant your store credit request.
If no preparation has begun and or it has not been more than 48 hours after the order was placed, the request will be granted.
Cancellation or Refund Request Due to Verifiable Emergency:
Please see all of the rules above under "APPROVED CANCELLATIONS FOR STORE CREDIT OR POSTPONEMENT REQUEST FOR ORDERS $1,500 & ABOVE"
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APPROVED REFUNDS, CANCELLATIONS & STORE CREDIT:
Verifiable emergencies we recognize:
· Documented serious illness resulting in hospital admission and stay, such as: going into labor, surgery, or accidents.
· Death in your immediate family only: self, mother, father, brother, sister, child, spouse, fiancé, grand-parent.
· Natural disasters such as tornadoes, fire, flood,
· Car accident resulting in hospitalization,
· Incarceration,
· Victim of a crime with bodily harm resulting in a police report.
Emergencies unrelated to your self or immediate family, (such as relatives, in-laws, distant family not mentioned above, friends, neighbors, roommates, acquaintances, co-workers, job-related issues, or financial hardships) do not qualify for consideration.
Situations involving your selected event venue, third-party vendors, or personal event logistics—such as a rented hall unexpectedly closing, transportation cancellations, the absence of key guests, or any other disruptions to your event unrelated to us—are entirely outside of Bridget’s Guyanese Cuisine’s control. These types of disruptions do not qualify for cancellation, refunds or store credit, and cannot be used to alter or postpone your order.
Who can request an emergency cancellation for store credit?
Only the customer or his or her established designated person may request an emergency cancellation, refund, postponement, or store credit. We are not responsible for an unauthorized change to your order by your designated person.
What happens after you submit documentation to verify your emergency?
· Though you are encouraged to apply, approval is not guaranteed and will be considered on a case-by-case basis.
. You or your designated representative will be asked to submit documentation for our review. If your documentation is approved, any cost we incurred, including labor, goods purchased, meals prepared, and any other services rendered, will be deducted from the refund or store credit.
. Please see all of the rules above under "APPROVED CANCELLATIONS FOR STORE CREDIT OR POSTPONEMENT REQUEST FOR ORDERS $1,500 & ABOVE" for additional information.
Please make your selections thoughtfully and be sure to read the entire terms and conditions.
Read our entire FAQ Page and our Terms & Conditions page for additional information.
SPLIT PAYMENTS & ORDERS $2,000 OR MORE:
To support customers planning large events, Bridget’s Guyanese Cuisine allows split payments (in two installments) for orders totaling $2,000 or more. Split payments are not available for orders under $2,000 or for orders due within less than 30 days.
PAYMENT OPTIONS:
Option 1:
Full Payment on Day One
Pay 100% upfront.
You have 24 hours from the time of purchase to:
Cancel for a full refund or store credit
Request postponement or modification
After 24 hours, only store credit is available.
All requests are subject to approval based on what’s already been prepared or purchased.
Option 2:
Split Payment in 2 Installments
First payment: 50% due on the day the order is placed.
Second payment: 50% due by an agreed-upon date or halfway between the order date and the fulfillment date, whichever comes first.
Example: If you order on July 1 for a July 30 delivery, your second payment is due by July 15.
CHANGES OR CANCELLATIONS (After First Payment)
Once the first 50% installment is paid, the following applies:
You have 24 hours from the payment date to request:
A refund
A postponement
A cancellation for store credit
An order modification
After 24 hours:
The 50% deposit becomes non-refundable
The second payment will no longer be required
Store credit will be granted for any unused portion of the 50% deposit
All requests are subject to approval based on what has already been done for your order
LATE SECOND PAYMENTS:
If your second installment is not paid within 24 hours of the agreed deadline:
Your order will be canceled
Your 50% deposit will be used to cover labor, prep, and other costs
If any funds remain, store credit will be issued
If costs exceed the 50% deposit you made, you will be required to pay the difference
Please make all selections thoughtfully. ️All payments—including the second installment—must be made through our website only.
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📌 Note: Please be sure to read our entire FAQs page and our https://www.bridgetguyanesecuisine.com/terms-and-conditions page.
If an item is listed on our menu but it is not available for purchase, please contact us.
If an item is not listed on our menu and you would like to order it, please contact us with your request and we will let you know if we’re able to prepare for you.
Yes!
If you're considering us for your wedding or other large event, you may schedule a tasting. There is a fee for tastings which depends on both the number of dishes you'd like to sample and the number of guests attending the tasting. You are welcome to purchase full portions of the sampled dishes after the tasting to share with family and friends. Tastings are by appointment only and depend on our availability, so we encourage you to contact us early to book.
We offer four options depending on your needs:
- You may pick up your order.
- We can drop off your order,
- Stay to help with set-up,
- Or provide full service and remain on-site to serve your guests and
assist with clean-up after your event.
Let us know your preference when placing your order, and we’ll customize your experience accordingly. Fees vary based on the level of service and event size.
Yes, we do!
At Bridget’s Guyanese Cuisine, we know that food is just one part of a memorable event. We invite you to utilize the rest of the services we offer.
ADDITIONAL SERVICES:
Licensed Hair Stylist, Nail Technician, Eyebrow or Lash Technician,
Photographer,
Custom Keepsakes -- (Over 60 to choose from),
Custom Favors & Centerpieces,
Event Website,
Servers for Catered Events,
Complete event setup assistance and take-down assistance.
PURCHASE:
Dinnerware,
Utensils,
Glassware,
Food Warmers,
Centerpieces,
Backdrops,
Arches, Signage, Serving Trays,
Beverage Dispensers, and much more.
RENT:
Furniture & Serving Items
Tables
Chairs
Chair Covers
Plate Chargers (Rent or Purchase)
Serveware -- (Serving Utensils)
Cake Stands
Buffet Food Containers
Buffet Chafing Dish
Portable Sinks
RENT:
Event Equipment -- (Aesthetics)
Projector
Projector Screen
Party Strobe Lights
Bubble Generator
Fog Generator
Photo Backdrop
Display Aisle
Red Carpet
Podium
Simply reach out to us and we will let you know exactly how we can support your event from start to finish.
We only ship Non-Food Items. However, Non-Food items such as Event-Rentals, large Non-Food purchases, or Custom Keepsakes, must be either delivered or picked up.
